Somerset Grand Hanoi

We stayed at this hotel as a family with two adults and two children. Although the hotel is rated 5 stars, unfortunately, it does not fully meet the standards typically associated with this rating. There were several issues, especially regarding cleanliness, and the overall condition of the hotel felt somewhat outdated and in need of renovation. One of the highlights of our stay was the spacious play area for children, which our kids truly enjoyed. It was a great space for them to have fun and burn off energy. We would especially like to mention Mr. Toan Nguyen, one of the hotel drivers, who stood out with his exceptional kindness and helpfulness. Although he works as a driver and is often stationed in front of the hotel, we frequently interacted with him and other staff members. Mr. Toan Nguyen gave us great recommendations for local restaurants and indoor playgrounds for our kids, and despite the language barrier, he always made the effort to communicate with us and assist us in any way he could. In fact, the overall service and friendliness of the staff were outstanding. From the moment you arrive, the door is opened for you, and every staff member greets you – even the housekeeping staff. This high level of politeness and attentiveness really made a difference and created a warm and welcoming atmosphere. Overall, our experience was a mix of positives and areas for improvement. While the hotel could do better in terms of cleanliness and maintenance, the exceptional staff and the great play facilities for children made our stay enjoyable.

We booked 2 bedroom executive apartment for our family. Room was very clean, spacious and facing the city views. Kitchen was well equipped with laundry facilities also. Location within walking distance to Old Quarter, French Quarter, Hoa Lo Prison (a must visit if you enjoy museums and war history) and Hoam Kiem Lake. So many food options nearby also. Housekeeper was lovely, attending to our needs and staff even surprised my husband with birthday cake for his 45th! Decor a little worn but didn't deter the lovely stay we had. Would definitely stay again.

Great facilities, room was fantastic

Somerset Grand Hanoi is the best place to stay at Hanoi. While we stay there, we are really impressed by the hotel team with the following members: Aimee, Rachel, Evie and Diep. The location Somerset is very close to all the famous attraction at the center of Hanoi. At Hanoi, there are lot of hotels/apartments are not the same like the pictures, so that the great staff member allowed us to see the apartment to make sure we like it before we move in, because we are kind of skeptical after we had the experience somewhere else that the description/ads are totally different than what we actually get. And this one is exactly the same or beyond what we expect. The nice staff allowed us to leave our luggage at the desk so that we can go out to enjoy the city. During our stay, whenever we have questions/ concerns, they addressed such very quickly. Mostly importantly and amazingly, we lost some stuff at the apartment, I called the hotel and they helped to arrange the mailing of my stuff to me at another city in Saigon. The communication thru whatsapp is with such an ease and pleasure.

We checked into the hotel on September 27. We were in Chania for only two days. The hotel is conveniently located, close to the center, just a 5-10 minute walk away, yet far from the noise. I would also like to point out that on the ground floor of the hotel, there is a store, a coffee shop, and a couple of cafés where you can always grab something for the evening or enjoy a morning coffee. The rooms were clean and tidy. Overall, everything was very good, from the service to the hospitality, and the staff was extremely friendly. Thank you to Somerset Grand Hanoi for the warm welcome.